Frequently Asked Questions
Got a question? We are here to help. If you have any other questions please contact us.
What payment methods do you support?
We accept MTN mobile money payments.
Where can I download the app from?
The Medaasi Duuka app is available on the Google playstore. You can also download the app by clicking here.
Are payments for purchases secure?
Absolutely! We only work with certified payment platforms that guarantee the safety and security of your information. All billing information is stored on our payment processing platform which has the highest level of security certification.
How do I get the purchased products? Who provides the courier services?
As a buyer, you need not worry about arranging courier or any 3rd party couriers to pickup and deliver your order. Medaasi arranges for the order to be picked up.
How long does it take for the courier to deliver products?
It depends on the distance from where goods are dispatched and the buyer's location. Usually, deliveries take anywhere between one to three hours
What is the process of selling online?
Registered wholesalers and manufacturers have their products uploaded onto our platform. These are viewed by the buyer who places an order that is processed and products delivered within the shortest time possible.
Do you have any questions? Please do not hesitate to contact us directly. Our team will come back to you within a matter of hours to help you.